Support Services
We keep your IT running at its best
with qualified Experts, proven processes and optimized Tools
Business Stops if Your Mission-Critical Servers and Applications stop or don’t perform as they should
Access to your systems and data is essential – but it’s not the only thing your business IT provides. Your employees’ workflows depend on applications, servers, networks and communication tools that require constant monitoring, updating and maintenance. Without these resources, your employees can’t work – and if they can’t work, they can’t generate revenue.
Wide can provide the right service and support solution, from monitoring, maintenance & operation up to filling the resource gaps or technical expertise with predefined SLA’s.
With Wide operations and maintenance services, your company can keep working with confidence. We have the right resources with tools and frameworks around the clock to take care of your environment, so that you can take care of your business.
Servicedesk
24/7 ITIL based organization provides all the required support, service management and escalation requirements.
Our team of Swiss based engineers, service management and support specialist deliver 24/7 highest level of expertise and resolve most complex IT issues to provide our clients total peace of mind.
Our clients value the personal access to our team and resources and their second to none response times. With our support, you will always have access to someone who knows you and your business.
ON-CALL Support
Access to the right expertise with a guaranteed response time is essential for getting mission-critical system on-line.
Wide provides local resources to insure availability of resources with agreed service levels.
Services including:
Multi discipline support organization
Guaranteed reaction times
Guaranteed availability of qualified resources
Predefined service levels
Periodical health check.
Monitoring & Alerting
Optimized monitoring tools
IT performance & statistics
Intelligent alarming & escalation
Detects unusual activities
Linked to award winning ticketing system
Wide provides complete and customized monitoring and altering tools, optimized processes, managed by highly qualified resources to support our clients 24/7 and to keep you informed about the issues around your IT infrastructure proactively to be able to identify and manage possible problems.
In this model, hardware and software are owned by the client.
MAINTENANCE
The cost of a downtime incident can quickly spiral, especially for companies that rely on IT systems or applications like ERP or ecommerce for revenue. At the same time, management systems required to maintain the IT environments have traditionally been too costly and complex for most businesses to consider.
Our managed maintenance services is provided to companies that can’t afford to invest in a full time IT staff or to take care of repetitive task like updates and maintenance or don’t have the necessary knowhow in a domain or area.
We have been optimizing tools and processes for over a decade to manage and maintain IT systems. Our engineers are experts in providing the best maintenance solutions in multiple IT areas and solutions.
Managed Operational Services
Helpdesk
Incident Management
Problem Management
Configuration Management
Maintenance and Update of systems
Release & Lifecycle Management
Monitoring and Alarming of Services
Daily routine checks
Proactive Troubleshooting
Regular Health-Checks
Services Include:
Wide provides complete IT operations solutions with customized monitoring and altering tools, optimized processes, managed by highly qualified resources to support our clients 24/7 to outsource the IT operational duties at a fixed cost and with predefined service level agreements.
In this model, hardware and software are owned by the client.
